Tonight I’m on a trans-Pacific flight from LA to Melbourne via Auckland. There are kids on this flight who have been on a trip to Disneyland courtesy of the Koru Care charity which is sponsored by Air New Zealand. To continue the Disneyland experience, the flight attendants have all dressed up in fancy dress to serve the kids and make their flight more fun.
I’m so impressed by the continual efforts of the staff to do everything to make the flight memorable and fun. It’s a great war to promote the charity, too.
They’ve also been wonderful to me after a very long and emotionally exhausting day. After a painful and tearful farewell followed by extended flight delays and an international connection time that was whittled down from 6.5 hours to 47 minutes, in which I managed baggage claim, terminal transfer with all my luggage, check in and baggage drop, security checks and getting to the right gate before they closed the flight. When I realised I had made my flight, I burst into tears of relief. The attendants were just lovely and so supportive, and did everything they could to reassure and comfort me.
I love flying with Air New Zealand and I love the way they treat their clients. They’ve won me.